At Shallotte and Southport Cleaners, we run our customer's garments through a rigorous dry cleaning process to ensure proper cleaning and customer satisfaction. This process includes:

Tagging

When you drop off your clothes, every order is identified. Although the exact identification process may vary from dry cleaner to dry cleaner, it basically includes counting the items and describing them (e.g., shirt, blouse, slacks). Also noted is the date they were dropped off and what date they'll be ready for the customer to pick up. Then, a small, colored tag is affixed to each piece of clothing with a safety pin or staple, and this tag remains attached to the clothing during the entire dry-cleaning cycle. The dry cleaner also generates an invoice, and information about the order -- including the customer's name, address, and phone number -- is entered into a computer. This helps to keep track of the order.

Pre-treating Stains

Pre-treating stains is similar to the procedure used at home when you apply a stain remover to stains prior to washing them. The idea is to try to remove the stain or make its removal easier using chemicals. You can even help the process, especially if you catch the stain early! Simply apply water for wet stains (a stain that had water in it) and solvent for dry stains (a stain that has grease or oil in it). Then, gently tap and blot both sides of the fabric with a soft cloth so the stain "bleeds off" onto the cloth. Then, rinse the fabric, let it dry and your cleaner will do the rest.

Dry Cleaning

While there are many brands and makes of cleaning machines, they are all basically the same in principle and function. A cleaning machine is a motor-driven washer/extractor/dryer that holds from 20 to 100 pounds (9 to 45 kg) of clothes or fabrics in a rotating, perforated stainless-steel basket. The basket is mounted in a housing that includes motors, pumps, filters, still, recovery coils, storage tanks, fans, and a control panel. In all modern equipment, the washer and the dryer are in the same machine. Doing this makes it possible to recover nearly all of the petroleum based cleaner used during cleaning, which is better for the environment and saves the dry cleaner money.

As the clothes rotate in the perforated basket, there is a constant flow of clean solvent from the pump and filter system. The solvent sprays into the basket and chamber constantly -- not only immersing the clothes, but gently dropping and pounding them against baffles in the cylinder as well. The dirty solvent is pumped continuously through the filter and re-circulated free and clear of dirt that gets trapped in the filter.

Regardless of which solvent the dry cleaner uses, the quality of cleaning, the degree of soil removal, the color brightness, the freshness, the odor and the softness all depend on the degree to which the cleaner controls his filter and solvent condition and moisture. Quality control can vary day to day unless the cleaner is constantly attentive to these factors.

Post-Spotting
Post-cleaning spot removal is another part of the quality control process. Post-spotting, as it is called, uses professional equipment and chemical preparations using steam, water, air, and vacuum. Post-spotting involves a fairly simple process for removing a stain. If the stain had water in it to begin with (bean soup, for example), then it takes water or wet-side chemicals to remove the stain. If the stain was on the dry side (grease, oil-base paint, tar, nail polish), it takes solvents or dry-side chemicals to remove the stain.

In home laundry, most wet-type stains come out during the washing process. Grease does not. The opposite is true in dry cleaning -- it will leave the wet-side stains intact after the cleaning cycle. On the other hand, the solvent removes grease and oils during the cleaning cycle. The exception to this rule involves incorporating a "charge" of specially formulated dry-cleaning soap (an anhydrous emulsifier) into the cleaning cycle.

The dry cleaner will examine your clothes after cleaning is complete to see if any stains remain. If they do, post-spotting tries to get them out. A conscientious cleaner will remove the overwhelming majority of soil and stains, but there is always a small percent of very stubborn stains that may not be entirely removed for a variety of reasons, such as:

• Tannin stains set by heat and time
• Original dye stripped or faded
• Bleached-out spots or sun-faded materials
• Foreign dye deposit

Finishing
The final phase of dry-cleaning operations includes finishing, pressing, steaming, ironing, and making any necessary repairs to restore the garment. This is the least mysterious process since most dry-cleaning stores have their professional finishing equipment in plain view of customers.

Once the clothes are cleaned, they are pressed or "finished." The steps in this process include:

• Applying steam to soften the garment
• Re-shaping it through quick drying
• Removing the steam with air or vacuum
• Applying pressure to the garment

The pressure comes from the head of the pressing machine, while steam is diffused through the bottom. Most machines not only emit steam, but can vacuum it out as well!